Terms & conditions

Jet Set Club Limited (The Company) operates from 168 Coombe Lane West, Kingston upon Thames, Surrey, KT2 7DE, United Kingdom, is registered in England under company number 10697725. The following conditions, together with the relevant information sent you by e-mail at the time of booking, will form your contract with the Company. Please read them carefully before you book.

(a) Our aim is to provide the right trip to suit your requirements. You can call us on +44 (0)203 842 0152 or email: contact@jetsetclub.co.uk and we will tailor make an itinerary for you. In order to maintain our customer services standards and to assist with the on-going training of our staff we may record or monitor our telephone conversations or emails with you.

(b) To secure your booking we require valid credit card details, deposit or prepayment — or as advised by the Supplier. If for any reason we do not accept your booking your deposit or prepayment will be returned.

(c) Many airlines now require the full name of all passengers travelling. We will therefore ask you at the time of booking to confirm the number of members in your party and to provide us with the first forename (as shown in each passport) as well as the title and surname of each member.

(d) Special Requests, such as diet, room location, twin or double bedded room, a particular facility or flight seat which are an important factor in the choice of holiday, should be indicated in writing at the time of booking. We will pass your request on to the hotel or airline but cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued. The Company will try to arrange for Special Requests to be met, but cannot guarantee that they will be, nor will the Company be liable if any Special Request is not met. The provision of any Special Request does not constitute a term of your contract with us unless we have confirmed in writing that your requirement will be met.

(e) When you make a booking you are confirming that you are at least 18 years of age and that you understand our booking conditions and have accepted them on behalf of yourself and all members of your party. All bookings with Jet Set Club are subject to individual booking conditions.

(f) It is important for you to check the details on the Confirmation as soon as you get it. In the event of any discrepancy please contact us immediately. All correspondence and other communications will be sent to the person who made the initial payment or provided card details unless you specify otherwise.

(g) If the payment of the booking it is not paid in time, we reserve the right to cancel your travel arrangements.

(i) At Jet Set Club we always endeavour to deliver the best value, airline or hotel upgrades will be requested for you but will remain at the discretion of the Supplier and will not be guaranteed unless stated otherwise in writing in the booking confirmation.

(a) Amendments by you
The Company will make every effort to assist you if you wish to alter your arrangements, but it may not always be possible. Requests for an amendment must be in writing, signed by the person who made the initial payment. All amendments will be dependent upon the conditions imposed by the suppliers. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare.

(b) Cancellation by you
All cancellations must be advised in writing, signed by the person who made the initial payment. Cancellations are effective on the day they are received by the Company. All cancellations will be dependent upon the conditions imposed by the suppliers. In case we incur costs in cancelling your travel arrangements, cancellation charges will be payable, depending upon the number of days prior to departure the Company receives your notice of cancellation.

Please note that at certain times of year, for example peak season, or for certain products, for example some game lodges, stricter cancellation conditions may apply.
We strongly recommend that you secure adequate travel insurance, which should in most cases include cover, under certain circumstances, against loss of deposit or cancellation fees, at the time of booking.

(c) Accuracy of information
We check the information which we provide about our holidays very carefully. However, tour, excursion or cruise itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.

(d) Amendments by the Company
After a Confirmation has been issued, the Company makes every effort to operate all trips in accordance with confirmed itinerary. Sometimes we plan arrangements a long time in advance of your trips using independent suppliers such as airlines, hotels, local transport operators and guides, over whom we have no direct control. In very rare circumstances, the Company may have to modify a trip before you depart. Most of these changes are minor. However, if we consider them a material change we will notify you as soon as reasonably practicable. A material change includes a change of flight time by more than 12 hours, a change of international airport (except between airports serving the same city), a change of destination or a change to a lower standard accommodation, and/or price. In the case of a material change before your departure we will provide you with alternatives. You may accept the modification, you may change your booking to another available and comparable trip, or you may cancel and receive a full and prompt refund. If you choose another trip which is more expensive you must pay the difference, but if it is cheaper, the Company will make the appropriate refund. Booking can be cancelled by the company due to force majeure or low bookings and full refund will be paid.

Force majeure means unusual and unforeseeable circumstances beyond the Company’s control or the control of our suppliers, the consequence of which neither the Company nor its suppliers could avoid even with all due care, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, changes imposed by rescheduling or cancellation of flights by an airline, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, epidemics or outbreaks of illness and level of water in rivers. ‘Low bookings’ means that an insufficient number of people have booked the arrangements to make their operation financially viable in the advertised form. lf the Company becomes unable to provide a significant proportion of your holiday after it has commenced, every effort will be made to provide suitable alternative arrangements, which will be made for you at no extra charge to you.

(e) Cancellation by the Company
We reserve the right to cancel your trip in the situation of force majeure or failure by you to provide valid credit card details or pay the outstanding balance in accordance with supplier booking policy. If you fail to pay the balance of the trip price supplier reserves the right to withhold your deposit or part of it according to your individual booking terms and conditions. If the Company is obliged to cancel your holiday in any other circumstances before departure, the Company will use its best endeavours to offer alternative arrangements of equivalent or very closely similar standard and price, if available; travel arrangements of a lower standard and a refund of the difference in price; or will give you a full and prompt refund of all monies paid.

(a) The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards.

(b) The descriptions, information and opinions given by our staff or on the website by the Company in respect of the airlines, hotels and other suppliers whose services are used are given in good faith, based on the latest information available. The Company accepts liability for any loss you may suffer if due to fault on our part. The Company does not accepts liability for any loss, death or personal injury you may suffer attributable to your own acts or omissions or to the acts or omissions of a third party providing service, or or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by the Company or its servants, agents or suppliers even with the exercise of all due care.

(c) If any failure in your trip arrangements relates to, or if you or any member in your party is killed, injured or becomes ill during or as a result of, carriage by aircraft, ship, train or vehicle forming part of the trip arrangements booked with us before your departure, it will be liability of the carrier to pay compensation in accordance with any international convention which governs such services.

(d) Our suppliers (such as accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you.

(e) Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. Jet Set Club has no control over such decisions, and is therefore unable to accept responsibility for them. Where, as a result of circumstances beyond our control we are obliged to change or end your holiday after departure, but before the end of your holiday, we will not pay compensation or reimburse you for expenses incurred. We strongly recommend you have adequate travel insurance for your holiday and should claim via your insurance company for any loss or damage to luggage and/or personal possessions.

(f) If you are experiencing a problem or find service of one of our Suppliers below expected standard Jet Set Club will try to assist you within reason and get replacement or negotiate on your behalf with the Supplier a more favourable arrangement. Jet Set Club acts as intermediary between you and supplier and cannot be liable for Supplier actions.

(a) Before making a booking, we advise you to check advice issued by the Foreign & Commonwealth Office on your preferred destination by accessing the website: www.fco.gov.uk/en/travelling-and-living-overseas or by calling the Foreign Office Travel Advice Unit on 0845 850 2829. If the Foreign Office advises that people should not visit a particular country, we will act on this advice. US residents who are planning a holiday with us should be aware that the US State Department issues a travel warning when, based on all relevant information, it determines that Americans should avoid travel to or within a certain nation. The State Department maintains a list of nations under a travel warning on its website at: http://travel.state.gov/travel/cis_pa_tw/tw/tw_1764.html. American travellers are advised to check this before making a booking.

(b) In the event of active Foreign Office Travel or US State Department Travel advice and warnings against travel to a specific destination or location(s) of a trip, should the traveller still choose to travel, notwithstanding such travel advisory or warning, the traveller assumes all risks of loss, personal injury, death or property damage from any event that may arise out of or associated with the travel advice or warnings given. The Company strongly recommends you do not travel against Foreign Office Travel or US State Department Travel advice and warnings as they are given for your safety and security.

(c) It is important that you check the details on your Confirmation when you receive it. In the event of any discrepancy, you should immediately contact the Company.

(d) You must always check general information concerning passport, visa and health requirements applicable to the destination you are travelling, such requirements are subject to change and you must check current requirements before departure. Some destinations may require visas and additional documentation and you should contact the Embassy or Consulate of the country which you are planning to visit in good time before you travel. You should also contact your medical advisor or a specialist vaccination centre for details of the measures you will need to take prior to departure. All children should travel on full passports. It is your responsibility to obtain all documents required for your trip, including passports, visas, heath certificates and international driving licenses, to ensure that these are in proper order and to take them with you. If you are travelling to South Africa with children under the age of eighteen (18) you will be required to produce additional documentation to the authorities which may include birth certificates and affidavits. We will not be liable to make any refund or pay compensation if you or any member of your party is unable to proceed with the trip as planned because of incorrect or missing personal documents, or any other failure to meet passport, visa or immigration requirements.

(e) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your trip. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your trip. No credit or refunds will be given for lost, mislaid or destroyed travel documents.

(f) If you lose any personal items whilst on a trip, please obtain a written report from the police, to help with any insurance claim upon your return.

(g) You are responsible for the costs of any damage to the accommodation and/or any extra charges incurred with our suppliers during your holiday. Should you fail to make such payment at the time the charges and/or costs are incurred, you will be liable to reimburse us for these and you authorise the Company to automatically debit your credit card to the value instructed by the supplier for any such costs and/or charges.

It is strongly recommended that you and all members of your party have comprehensive travel insurance cover and that it is adequate for your needs. Your policy of insurance should provide cover for personal injury, death, medical and repatriation costs in the countries which you intend to visit, together with cover for loss of baggage and valuables, personal liability, delay, cancellation, curtailment, missed departure and legal expenses. If you suffer from a disability or medical condition you should disclose this to insurers. For those who participate in sports and activities whilst on holiday, it should be understood that participation is at the individual’s own risk and it is your responsibility to obtain the relevant insurance. Note that special insurance may be required if you intend to scuba dive or undertake any other dangerous or sports activities. Please keep your insurance details with you whilst on a trip.

(a) As between you and the suppliers of the transport, accommodation and other components making up your trip, the conditions of the supplier will apply. These conditions may be subject to international Conventions which limit and/or restrict the suppliers’ liability.

(b) Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in on time and, in the case of flights, to air traffic control restrictions. Accordingly the times of flights and other forms of transport are estimates only and cannot be guaranteed.

(c) Some activities carry inherent risks and if you are participating in such activities you may be asked to sign an additional form by the local supplier. In rare cases beginners may have to take lessons at a charge before being permitted to use hotel equipment otherwise offered free.

(d) Please note that when you book an excursion you contract with the local company providing that excursion and not the Company. The Company has no legal liability for anything that goes wrong on such an excursion and any claim which you might have arising out of the excursion will be against the relevant local company and subject to the local company’s terms and conditions.

Passport or Visa costs, Porterage & Travel Insurance
Overseas Departure Taxes — Where these are levied and payable locally by the client.
Sightseeing Tours — Except where specified in the itinerary.
Personal Expenditure — On such items as drinks, laundry, room service, telephone calls etc., and any related tax and service charge.
Gratuities — Discretionary gratuities to drivers, guides, hotel or boat staff etc.
Government Levies or Taxes — Any Government levies or taxes introduced after the publication of company literature.

(a) Jet Set Club may be able to obtain «best tickets» for you in relation to sold out events through one of its ticket agent partners. Please note that by instructing Jet Set Club to obtain such tickets on your behalf you are agreeing to purchase tickets above face value and the total cost may include a service charge to Jet Set Club in respect of our provision of services to obtain the seats for you. Jet Set Club is not the seller of the tickets and is not responsible for fulfilment of your order.

(b) All such tickets and ticket agent partners will have their own terms and conditions which we suggest you should read. Such terms and conditions are likely to include terms which state that sales of tickets are final and no refunds will be issued after the purchase has been made. Jet Set Club will not be able to provide you with any refund or obtain any such refund on your behalf.

(c) In the event of a show being cancelled directly by the artist/promoter, it may be possible to obtain a refund of the face value of the relevant tickets.

(d) Jet Set Club or its ticket agent partner will despatch your tickets through delivery agents at standard rates. Please note that Jet Set Club will not be liable for any failure by delivery agents to deliver your tickets.

(e) You undertake that all details you provide to us for the purpose of booking, ordering or purchasing tickets are correct, that the debit, credit and/or Payment Card you use from time to time is your own and that you have sufficient funds to cover the cost of the product or service.

(a) When you use the restaurant booking service you hereby authorise Jet Set Club to provide Payment Card details for guarantee or any deposit paid to the restaurant which is forfeited as a result of your cancellation of the booking.

(b) When you use the restaurant booking service you agree that where you cancel a restaurant booking within 24 hours of the time the restaurant reservation is made you will not be entitled to any refund of any monies paid to secure the booking including the return of any booking deposit.

(c) Admission to any premises is at all times at the sole discretion of the Supplier and Jet Set Club will have no liability if you are refused admission to a restaurant.

(a) In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as your name, and address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and so on. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If, however, we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot accept your booking. In making a booking, you consent to this information being passed on to the relevant persons.

(b) The information you are required to provide may include debit/credit card details. As set out above, we take full responsibility for ensuring that proper security measures are in place to protect this information. In accordance with applicable legal, regulatory and business requirements this information will be securely deleted as soon as it is no longer required. However, it is necessary for the Company to retain your debit/credit card details for a reasonable period of time after the conclusion of your trip and you consent to such retention, in the event that any costs are incurred and you fail to settle these directly with the supplier, in order that the Company can debit your card for the relevant amount. This will be reviewed on a regular basis to ensure that the information is not kept longer than is strictly necessary for the purposes set out above.

If you or any member of your party suffer from a disability or other medical condition please tell us before you book. Jet Set Club is happy to give you advice and to try to assist you in choosing a trip that will meet your requirements. Medical facilities may not be readily available. In order to assist you we must be provided prior to booking with full written details regarding your medical condition and any special requirements which result from this.

If you are unhappy with any aspect of the Company’s arrangements, you must address your complaint immediately to the Company’s representative and to the management of the hotel or other supplier whose services are involved. They will do their best to rectify the situation. It is unreasonable to take no action whilst on a trip or at the event, but then to write a letter of complaint upon return. If the problem cannot be resolved locally and you wish to complain, full details must be sent to the Company in writing to arrive within 30 days of your return. We will do our best to investigate and reply to you within 28 days of receipt of your letter. Failure to take either of these steps will deny the Company the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under this contract.

This contract and any matters arising from it are governed by the laws of England and Wales and are subject to the jurisdiction of the Courts of England and Wales.